Get back to work.

Cannot sign in

Use Backline sign in and select Forgot password? to request a password-reset link. Use the same email address that is associated with your Backline account.

If you use Google or another sign-in provider, choose that same provider instead of resetting a password. If you still cannot access your account, email support from the affected account email and include your workspace name.

I paid but my workspace is locked

First, sign in and open Settings > Billing to refresh the subscription status. If it remains locked, email support from the workspace owner's account email with the workspace name and the Stripe receipt or invoice number. Do not send card numbers.

Workspace owners can manage payment methods, invoices, and subscription changes through the secure Stripe billing portal linked from Backline.

Workspace data and deletion

Workspace owners can request an export or deletion by emailing support from the owner account email. Include the workspace name and clearly state whether you are requesting an export or deletion.

We verify each request before acting on it. See the Privacy Policy for the current data-retention and deletion process.

Report a security issue

Send suspected unauthorized access, security vulnerabilities, or exposed data to support@backlineoffice.com with the subject line Backline security report. Include what you observed, when it happened, and safe steps to reproduce it. Do not include passwords, payment-card data, or other unnecessary sensitive information.