Capture the work
Turn calls, web leads, texts, and walk-ins into organized customer work without opening five different tools.
Customer firstBuilt for small business teams
Backline. Your office, handled.
Backline is job and operations management software for small businesses. Keep customers, work, messages, schedules, approvals, and payments in one clear place from first call to paid work.
- Works on phone, tablet, and desktop
- Installable for the field
- Built for real workdays
BACKLINE / TODAY
Today
Three customer actions need attention.
Customer replyA customer replied to an estimate request.Reply
Upcoming appointmentAn appointment starts in 35 minutes.Open work
Payment follow-upAn invoice has a balance remaining.Payment
Made for the way small teams actually work
- Home services
- Automotive & repair
- Professional services
- Local businesses
One clear workflow
Keep the whole customer story together.
Backline makes the next action obvious for everyone, from the person answering the phone to the person doing the work.
Keep the day moving
Book work, assign the right person, send updates, and use a guided next step instead of guessing what comes next.
Team alignedClose the loop
Send approvals, invoice clearly, record payment, and leave every customer with a clean record of what happened.
Nothing lostBuilt for office and field
Clear on a desk. Useful on a job site.
A dispatcher sees the day. A field user sees their next job. Everyone works from the same customer history.
1A real daily starting pointHome shows only the work that needs a decision instead of making every screen compete for attention.
2Guided help when it mattersChoose a task and Backline opens the right place with the next step, not a long training course.
3Ready when service is notInstall Backline and keep essential job information available when your team loses connection.
Simple to start
Choose the plan that fits your team.
Every plan starts with a 14-day trial. Manage your plan from Backline as your business grows.
Solo
For one owner-operated business getting organized.
- $49 / month
- One active Backline user
- Customers, work, schedule, and invoices
- Customer portal
Most teams
Crew
For a team that needs everyone working from the same customer story.
- $99 / month
- Up to five active users
- Team roles and assignments
- Approvals, payments, and activity
Shop
For a growing office that needs a clear operating picture.
- $179 / month
- Ten active users included
- $15 / month per additional user
- Everything in Crew
Explore Backline
Built around the work small teams need to keep moving.
See how Backline supports the customer work, scheduling, field updates, and customer communication that drive a busy business day.
Small business job management
Keep customers, work, schedules, payments, and team activity in one operating picture.
ExploreService business scheduling
Schedule customer work, assign the team, and give each appointment a clear next step.
ExploreCustomer portal and approvals
Share updates, documents, estimates, approvals, and replies through one customer record.
ExploreField work management
Give the field team customer context, task lists, notes, photos, and useful offline access.
ExploreRun your business without running in circles.
Start the Backline trial, set up your shop one step at a time, and keep your team and customers on the same page.